Shipping and Delivery
Courier delivery for Australian orders (excluding large/bulky orders):
- $9.90 inc. GST flat rate Australia-wide
Large/bulky orders (for example, large items exceeding 1 metre in length or orders over 20kgs) within Australia:
- $39.00 inc. GST flat-rate Australia-wide
Free store pickup option now available in Perth
- Please select "Free In-Store Pickup (Osborne Park, WA)" as your shipping option during checkout, after entering your billing address. You'll be notified via text message (SMS) or email when your order is ready to be picked up.
Please visit our international shipping and delivery page for information and rates.
Order Processing & Delivery Times
Order processing times vary by product, please refer to the product pages for estimated processing ("Usually Ships in") times. Products marked as "In Stock" are readily accessible to us via our Distribution Centre. Products marked as "Available" are accessible to us via our Distribution Centre or the publisher/manufacturer.
Processing your order
Orders containing items with different "Usually Dispatched In" times will be compiled at our Distribution Centre before dispatching. For example, if an order contains items with short order processing times (e.g. 1-2 business days) and longer processing times (e.g. 5-7 working days), items with the shorter processing times will be held at our Distribution Centre while other items arrive. If courier fees permit, at our discretion, items may be dispatched separately as they arrive. If you require the items with shorter processing times urgently, please place a separate order for these items.
To dispatch your order as quickly as possible, at times items may also be shipped to you directly from the publisher.
Please note: If your order is sent in multiple shipments, including directly from the publisher or manufacturer, there is no additional charge to you.
Shipping your order
Once items have been dispatched, typical delivery times are as follows (some deliveries may take longer depending on the delivery address):
- 2-5 working days: most Australian metropolitan areas.
- 5-10 working days: most regional and remote locations throughout Australia.
All Australian orders are sent via Australia Post, Star Track or a similar courier. Orders by courier require a signature upon delivery. If you are not available to sign for the order, the courier will leave a note explaining how you can make alternative arrangements.
If you’re happy for the courier to leave your order in a safe place, please let us know during checkout. We cannot replace lost or stolen parcels if you’ve given authority to leave the parcel at your premises and the parcel is confirmed to have been delivered by the courier.
We will take all reasonable care to deliver to the address supplied to us. However, we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry by you.
Please read our Terms and Conditions for more information on our delivery rules and restrictions.
Change of Mind
Please choose your products carefully as we are unable to accept change of mind returns or exchanges.
Damaged, Faulty or Incorrectly Described Items
If the products you receive are damaged or faulty, we will be happy to exchange the items or offer you a full refund. Please notify us immediately by using our online contact form and provide your full name, order number and details of the fault.
To assist us with a speedy resolution, please keep the box, packing materials and damaged item for our inspection.
We will make every effort to process replacements for damaged/faulty/incorrect items within 7 business days of receipt of the returned goods. The processing time for refunds is within 30 days of receipt of the returned goods.
Refunds will only be made against the original payment method used. Please note that any credit to your card account may not appear on your credit card statement until a future billing cycle, depending on your card issuer’s procedures.
Please read our Terms and Conditions for more information on returns and replacements.