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Your estimated dispatch timeframe is displayed on the product page and in your order confirmation email sent at checkout. If your order is still within that timeframe, it is progressing as expected and does not require an update.

Please note that estimated dispatch timeframes are provided as a guide and are not guaranteed. From time to time, minor delays may occur due to unexpected disruptions in the flow of goods from our suppliers. We will do our best to inform you of any such delays via email.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Delivery timeframes consist of:

1. The estimated dispatch timeframe (shown on the product pages and in your confirmation email), plus
2. Courier transit time, which varies depending on your location.

Tracking information is emailed once your order leaves our warehouse. Please allow time for tracking updates to appear.

In-store Pickup allows you to avoid courier fees by collecting from our store.

• The standard estimated dispatch timeframe still applies to all in-store collection orders.
• This is not a same-day or next-day click-and-collect service unless specifically stated.
• You will receive an email and SMS notification once your order is ready for pickup.

Please wait until you receive confirmation before attending the store.

If you need to request a cancellation or amendment, please contact us as soon as possible.

• Once an order has been picked, processed, or dispatched, changes may not be possible.
• Cancellation requests are subject to approval.
• A 20% restocking fee will apply where cancellation is authorised.

We accept returns strictly in accordance with Australian Consumer Law.

Faulty / Damaged / Not as Described

If a product is faulty, damaged, or not as described, please contact us so we can assess and resolve the issue.

Change of Mind

We do not offer refunds for change of mind.

At our sole discretion, we may authorise a return within:

• 14 days of receipt (for delivered orders), or
• 14 days of purchase (for in-store purchases).

If a change-of-mind return is approved:

• It will be issued as store credit only (no refunds).
• A 20% restocking fee will apply.
• Original shipping charges are non-refundable.
• Return shipping costs are the customer’s responsibility.
• Items must be unused, unopened, in original packaging, and in resalable condition.

Some items are strictly non-returnable, including (but not limited to):

• Clearance items
• Special order products
• Consumables
• Products that have been opened, used, or are not in original condition
• High-value products
• Large quantity orders
• Products we are unable to return to our suppliers

Approval of any discretionary return remains at the sole discretion of Teacher Superstore. Unauthorised returns will not be accepted.

Our team responds to enquiries in the order they are received. Submitting multiple enquiries regarding the same order may delay response times.