{"product_id":"the-business-communication-handbook-11th-edition","title":"The Business Communication Handbook (11th Edition)","description":"\u003cp\u003eThe Business Communication Handbook, 11e helps learners to develop competency in a broad range of communication skills essential in the 21st-century workplace, with a special focus on business communication.\u003c\/p\u003e\n\n\u003cp\u003eClosely aligned with the competencies and content of BSB40215 Certificate IV in Business and BSB40515 Certificate IV in Business Administration, the text is divided into five sections:\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eCommunication foundations in the digital era\u003c\/li\u003e\n\t\u003cli\u003eCommunication in the workplace\u003c\/li\u003e\n\t\u003cli\u003eCommunication with customers\u003c\/li\u003e\n\t\u003cli\u003eCommunication through documents\u003c\/li\u003e\n\t\u003cli\u003eCommunication across the organisation\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eHighlighting communication as a core employability skill, the text offers a contextual learning experience by unpacking abstract communication principles into authentic examples and concrete applications, and empowers students to apply communication skills in real workplace settings.\u003c\/p\u003e\n\n\u003cp\u003eWritten holistically to help learners develop authentic communication-related competencies from the BSB Training Package, the text engages students with its visually appealing layout and full-colour design, student-friendly writing style, and range of activities.\u003c\/p\u003e\n\n\u003chr\u003e\n\u003ch2\u003eKey Features:\u003c\/h2\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eMapping grid helps instructors map content to the requirements of the unit of competency\u003c\/li\u003e\n\t\u003cli\u003eOnline chapters (MindTap only) provide additional content to support instructors to deliver the Cert IV courses\u003c\/li\u003e\n\t\u003cli\u003eAssessment Tools (Online) offer various types of customisable assessment instruments such as Written questions, Projects, Case Studies and Third-party reports to help instructors design and administer assessments\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003chr\u003e\n\u003ch2\u003eContents:\u003c\/h2\u003e\n\n\u003cp\u003e\u003cstrong\u003ePart 1 Communication foundations for the digital era \u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eUnderstanding communication practices\u003c\/li\u003e\n\t\u003cli\u003eDevelop emotional intelligence and interpersonal intelligence\u003c\/li\u003e\n\t\u003cli\u003eImprove adaptability to change\u003c\/li\u003e\n\t\u003cli\u003eDevelop communications skills for employment\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePart 2 Communication strategies in the workplace \u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eOrganise workplace information\u003c\/li\u003e\n\t\u003cli\u003eManage work priorities and professional development\u003c\/li\u003e\n\t\u003cli\u003eDeliver presentations and speeches\u003c\/li\u003e\n\t\u003cli\u003eDevelop negotiation and conflict management skills\u003c\/li\u003e\n\t\u003cli\u003eImplement and monitor a safe workplace\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePart 3 Communication with customers \u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eDeliver and monitor services to address customer needs\u003c\/li\u003e\n\t\u003cli\u003eManage customer engagement\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePart 4 Communication through documents \u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eAnalyse and present research information\u003c\/li\u003e\n\t\u003cli\u003eCommunicate using graphics and visual aids\u003c\/li\u003e\n\t\u003cli\u003eEffective business writing\u003c\/li\u003e\n\t\u003cli\u003eWrite emails, letters and memos\u003c\/li\u003e\n\t\u003cli\u003eWrite short reports\u003c\/li\u003e\n\t\u003cli\u003eWrite long reports\u003c\/li\u003e\n\t\u003cli\u003eWrite technical documents and proposals\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePart 5 Communication across organisations \u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eDevelop effective workplace relations\u003c\/li\u003e\n\t\u003cli\u003eManage team effectiveness\u003c\/li\u003e\n\t\u003cli\u003eLead and develop teams and individuals\u003c\/li\u003e\n\t\u003cli\u003eOrganise and manage meetings\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Nelson","offers":[{"title":"Default Title","offer_id":53527732420881,"sku":"9780170419499","price":109.95,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0786\/7786\/8817\/files\/9780170419499.jpg?v=1778490944","url":"https:\/\/www.teachersuperstore.com.au\/products\/the-business-communication-handbook-11th-edition","provider":"Teacher Superstore","version":"1.0","type":"link"}