{"title":"Office Skills: A Practical Approach","description":null,"products":[{"product_id":"office-skills-a-practical-approach-5th-edition-book-3","title":"Office Skills: A Practical Approach - 5th Edition: Book 3","description":"\u003cp\u003eThe 5th edition of \u003cem\u003eOffice Skills: A Practical Approach\u003c\/em\u003e has been thoroughly revised and updated to address common and specialist administration units in the Business Services (BSB07) Training Package. This comprehensive text has been completely restructured to align with the new\u003cstrong\u003e BSB07\u003c\/strong\u003e competencies. The text has been split into three books to cover the different levels of \u003cstrong\u003eTAFE and VET in schools certifications for Business and Business Administration\u003c\/strong\u003e.\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eBook 1\u003c\/strong\u003e covers elective and core units of \u003cstrong\u003eCertificate I in Business\u003c\/strong\u003e\n\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eBook 2\u003c\/strong\u003e covers elective and core units of \u003cstrong\u003eCertificate II in Business\u003c\/strong\u003e\n\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eBook 3\u003c\/strong\u003e covers elective and core units of \u003cstrong\u003eCertificate III in Business\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eWorkbook activities are now integrated within the main text and include Knowledge Questions throughout the book, as well as practical work tasks on perforated pages at the end of each chapter.\u003c\/p\u003e\n\n\u003ch2\u003eFeatures\u003c\/h2\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eAligned to new BSB07 training package each chapter is mapped to the relevant competency\u003c\/li\u003e\n\t\u003cli\u003eWorkbook activities integrated within text\u003c\/li\u003e\n\t\u003cli\u003e‘Real life’ examples and case studies allow students to reinforce their understanding of the material covered throughout the text\u003c\/li\u003e\n\t\u003cli\u003eAn abundance of diagrams and tables to aid visual learners\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003ca class=\"btn btn-info\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0786\/7786\/8817\/files\/Office-Skills-A-Practical-Approach_competency-grid.pdf?v=1781101751\" target=\"_blank\"\u003eView Competency Grid \u003c\/a\u003e\u003c\/p\u003e\n\n\u003chr\u003e\n\u003ch2\u003eView Sample Pages\u003c\/h2\u003e\n\n\u003cp\u003e\u003ca class=\"btn btn-info\" href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0786\/7786\/8817\/files\/Office-Skills-A-Practical-Approach-Book3_sample.pdf?v=1781101752\" target=\"_blank\"\u003eView Book 3 Sample Pages \u003c\/a\u003e\u003c\/p\u003e\n\n\u003chr\u003e\n\u003ch2\u003eTable of Contents\u003c\/h2\u003e\n\n\u003ch4\u003eUnits\u003c\/h4\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eChapter 1 BSBWOR301A Organise personal work priorities and development\u003c\/li\u003e\n\t\u003cli\u003eChapter 2 BSBCUS301A Deliver and monitor a service to customers\u003c\/li\u003e\n\t\u003cli\u003eChapter 3 BSBCMM301A Process customer complaints\u003c\/li\u003e\n\t\u003cli\u003eChapter 4 BSBPRO301A Recommend products and services\u003c\/li\u003e\n\t\u003cli\u003eChapter 5 BSBDIV301A Work effectively with diversity\u003c\/li\u003e\n\t\u003cli\u003eChapter 6 BSBADM311A Maintain business resources\u003c\/li\u003e\n\t\u003cli\u003eChapter 7 BSBINM301A Organise workplace information\u003c\/li\u003e\n\t\u003cli\u003eChapter 8 BSBINM302A Utilise a knowledge management system\u003c\/li\u003e\n\t\u003cli\u003eChapter 9 BSBOHS201A Participate in OHS processes (Core unit)\u003c\/li\u003e\n\t\u003cli\u003eChapter 10 BSBINN301A Promote innovation in a team environment\u003c\/li\u003e\n\t\u003cli\u003eChapter 11 BSBITU303A\/306A Design and produce business documents\u003c\/li\u003e\n\t\u003cli\u003eChapter 12 BSBITU302A Create electronic presentations\u003c\/li\u003e\n\t\u003cli\u003eChapter 13 BSBFIA301A Maintain financial records\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003chr\u003e\n\u003ch2\u003eAbout the Authors\u003c\/h2\u003e\n\n\u003ch4\u003eMargaret Horsfall\u003c\/h4\u003e\n\n\u003cp\u003eMargaret has extensive teaching and industry experience, both in Australia and internationally. Most recently, she taught office skills at Holmesglen TAFE in Victoria, where she was in charge of the office administration curriculum for all business students in the Administrative Studies department. She set up a virtual office consisting of all the sections you would find in a modern office, complete with relevant equipment. In this setting, students used ‘hands-on’ training and role-play techniques to develop all the skills that are used in a real office, and which are outlined in this book. Margaret has held previous teaching positions in office administration at Alice Springs High School, and polytechnics and colleges internationally. Previous to teaching, Margaret held different position levels at many types of companies, in wide spheres of business and in different countries. These included: administrative coordinator with a large insurance company in Melbourne; personal assistant to an accountant on a tobacco plantation in Papua New Guinea (an international organisation); relief secretary for many different types of businesses in the city of Nairobi in Kenya, Africa; personal assistant to the manager of a national bank in the United Kingdom and the World Bank in Nairobi; personal assistant to the managing director and owner of a textile company, with seven subsidiary companies, in the United Kingdom. Margaret has tried, in the chapters of this book, to pass on to students the experiences she gained in these many diversified office positions. Margaret holds a Bachelor of Business (Administration) from Monash University, Melbourne.\u003c\/p\u003e\n\n\u003ch4\u003eSharon Turner\u003c\/h4\u003e\n\n\u003cp\u003eSharon has been teaching for TAFE NSW Northern Sydney Institute in the Office Administration and Technology Section for nearly 10 years. Prior to teaching, Sharon was a corporate accountant for CSR Ltd where she held various positions including factory accountant and internal auditor. During her time with CSR Ltd, Sharon worked in such diverse businesses as coal mines and sugar mills, the building industry and finally corporate accounting. Sharon holds a Bachelor of Commerce from the University of Queensland and is also a CPA. Sharon finds teaching to be an immensely rewarding career. In the chapters Sharon has written, her hope is that her business and teaching experiences combine to provide the student with a clear path through the financial maze of the modern office environment.\u003c\/p\u003e","brand":"McGraw-Hill Education","offers":[{"title":"Default Title","offer_id":53558699262225,"sku":"9780070277397","price":74.95,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0786\/7786\/8817\/files\/9780070277397.jpg?v=1778749112"},{"product_id":"office-skills-a-practical-approach-5th-edition-book-2-supplement","title":"Office Skills: A Practical Approach - 5th Edition: Book 2 Supplement","description":"\u003cp\u003eThe 5th edition of Office Skills: A Practical Approach has been thoroughly revised and updated to address a majority of the common and specialist administration units in the Business Services (BSB07) Training Package.\u003c\/p\u003e\n\n\u003cp\u003eThis comprehensive text has been completely re-structured to align with the new BSB07 competencies. This booklet contains the three supplementary chapters for Book 2 that were previously only available online.\u003c\/p\u003e\n\n\u003cp\u003eOn completion of all the competencies at this level, students will be qualified to obtain a position as a clerical\/administrative assistant, and will be eligible to apply for entry to Certificate III.\u003c\/p\u003e","brand":"McGraw-Hill Education","offers":[{"title":"Default Title","offer_id":53558879060241,"sku":"9781743072349","price":11.45,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0786\/7786\/8817\/files\/9781743072349.jpg?v=1778753960"},{"product_id":"essential-skills-for-business","title":"Essential Skills for Business","description":"\u003cp\u003eThis new title from McGraw Hill is a course in a book for TAFES and RTOs delivering the Certificate III in Business (BSB 30120). It offers a complete solution, with a textbook or ebook option, complimentary Instructor Resources and a separate Assessment Package. The text is completely up-to-date for the Training Package and follows a unit by unit approach which is easy to follow. Language used is student-friendly and the design is appealing and full of visuals and diagrams to aid understanding.\u003cbr\u003e\n\u003cbr\u003e\n\u003cb\u003eKey Features\u003c\/b\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eChapters mapped to UOC for ease of use\u003c\/li\u003e\n\t\u003cli\u003eComprehensive coverage of 6 core units and 15 of the most popular Electives\u003c\/li\u003e\n\t\u003cli\u003eA separate suite of Assessment Tools in word format for you to edit and contextualise to your needs\u003c\/li\u003e\n\t\u003cli\u003eWritten by leading expert and trainer Lee Perlitz\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"McGraw-Hill Education","offers":[{"title":"Default Title","offer_id":53558880928017,"sku":"9781760427221","price":99.95,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0786\/7786\/8817\/files\/9781760427221.jpg?v=1778754044"}],"url":"https:\/\/www.teachersuperstore.com.au\/collections\/office-skills-a-practical-approach.oembed","provider":"Teacher Superstore","version":"1.0","type":"link"}